Session & Cancellation Policy
Last updated: August 2026
We've tried to write this the way we'd explain it to you in person. If anything here is unclear, text or call 602‑329‑1347.
How sessions work
- One-on-one sessions are 50 minutes, $140.
- Sibling sessions are 60 minutes for two siblings, $180.
- Sessions run every other week, in the same time slot, with the same helper.
- You get direct feedback after every session — what your child worked on and what to try at home.
Cancellations and rescheduling
Why we have a policy at all: when you book a time, that hour is reserved and your child's helper is scheduled to be here. Unlike a haircut, we can't fill a children's session slot on a few hours' notice. If the session doesn't happen, your helper still came in and still gets paid.
So the rule is simple: tell us early and there's no charge at all.
| When you let us know | What happens |
|---|---|
| 48+ hours ahead | No charge. Reschedule into any open slot, or skip it. |
| Under 48 hours | The session is charged in full. |
| No notice at all | The session is charged in full. |
Everyone gets one
Life with kids happens. Every family gets one late cancellation forgiven per year, no questions and no explanation needed. We'll just let you know we've used it.
We'll remind you in time
If you've opted into texts, we send a confirmation message 72 hours before every session — while the free-cancellation window is still open. Reply to confirm or to reschedule. You should never be surprised by a charge.
If we cancel
If your helper is sick or the studio closes, there's no charge and we'll reschedule at your convenience — including outside your usual slot if that's what works.
School-Year Family membership
$280 per month, September through May. Two sessions a month — the same $140 per session, no markup.
- Your slot is reserved for the whole school year. Same helper, same day, same time. Nobody books over it.
- Reschedule freely with 48+ hours notice into any open slot that month.
- Two courtesy waivers per year for late cancellations, on top of the standard one.
- First pick of summer times and first access to anything new we run.
- A parent call each semester, included.
Because your slot is held for you, a session cancelled with less than 48 hours notice counts as used once your waivers are gone. It isn't an extra charge — the session is simply spent.
Billing: automatic on the 1st of each month. Cancelling: 30 days written notice, by email or text. Studio closures and holidays are published at the start of the year and don't reduce your session count.
Payment
- Payment is due at or before the session.
- We may keep a card on file to hold your time. We'll always tell you before charging it.
- We accept HSA and FSA cards where your plan administrator allows it — confirming that is up to you.
- Ask us about ESA and school-district funding. Several Arizona districts and agencies have funded children to attend Artplay.
Photographs
With your permission, we photograph the artwork your child makes and send it to you after sessions. Artwork only — we don't photograph children.
Nothing goes on our website or social media without asking you separately, and you can change your mind any time. your kid keeps everything they make, always
Arriving and leaving
- Come a few minutes early — the waiting room has plenty to do.
- Sessions start and end on time out of respect for the family after you.
- Tell us who's authorized to pick up your child, and let us know about any custody arrangements we should observe.
- Please keep your child home if they're contagious. That's a free cancellation, whenever you tell us.
One more thing
Artplay is an expressive arts studio, not a licensed medical or behavioral health provider. We don't diagnose or treat conditions. If we ever think your child needs care beyond what we can offer, we'll tell you and help you look. Full details in our Terms of Service.